Terms and Conditions

1. These terms and conditions shall apply to all transactions between FW Distribution (Pty) Ltd as the Seller and you, the Customer, unless otherwise agreed to by both parties in writing.
2. All orders must be placed by the Customer with FW Distribution (Pty) Ltd in writing via email or via the B2B Portal. Once accepted by FW Distribution (Pty) Ltd, variations are only accepted prior to dispatch of original order.
3. All orders received from the Customer will be processed by FW Distribution (Pty) Ltd.
4. Should the Customer fail to notify FW Distribution (Pty) Ltd in writing of any shortages, delivery issues, or queries within two (2) days of receipt of the goods, it will be presumed that the goods have been delivered correctly and, in the condition received. Upon delivery, it is the responsibility of the Customer to check the goods for quantity and condition. If a transporter is used to fetch the goods, they will act as the Customer's agent and be responsible for checking the quantity and condition of the goods.
5. In the event that any delivered goods are defective and FW Distribution (Pty) Ltd accepts that this is the case, then:
   1. Such goods must be returned to FW Distribution (Pty) Ltd within ten (10) days of such acceptance.
   2. FW Distribution (Pty) Ltd, at its discretion, may either replace the goods or issue a credit to the Customer.
6. Returns of goods are allowed within 14 days of the original invoice date. The cost of shipping for returned goods will be borne by the Customer. Credit notes for returned goods will only be issued if the goods are returned in their original packaging and condition. The issuing of credit notes is solely at the discretion of FW Distribution (Pty) Ltd. Returns of goods that are past their sell-by date will not be accepted if the products were supplied with a minimum shelf life of 6 months at the time of invoicing.
7. Ownership of all goods sold by FW Distribution (Pty) Ltd to the Customer shall remain the property of the Seller until such goods are paid for in full.
8. All accounts are 30 days from the statement, provided that the limited surety has been filled out and signed correctly, and the account has been successfully approved and opened by FW Distribution (Pty) Ltd. Where customers refuse surety a prepayment account will be provided.
9. Payment for all goods sold by FW Distribution (Pty) Ltd to the Customer shall be made in the following manner, subject to the terms set out below:
   1. Payments must be made via electronic fund transfers (internet banking) directly to the bank account of FW Distribution (Pty) Ltd, with the account number and/or account name used as the reference.
   2. A 5% settlement discount is offered to Customers who make payments against invoices received in our bank account within 7 days of the invoice date. No exceptions will be accepted and late payments will not be considered for discount.
   3. The Seller is entitled, at its discretion, to initiate legal action in the Magistrate’s Court under Section 45 of Act 23 of 1944, or any amendments thereof, for all matters arising from this agreement.
10. The Customer designates its address stated in the order as the DOMICILIUM CITANDI ET EXECUTANDI for all legal notices.
11. The minimum order value is R500, excluding VAT. Orders below this amount will not be processed until they total R500, excluding VAT.
12. Free shipping is offered on orders over R7000, excluding VAT, within South Africa. For orders below R7000, excluding VAT, a standard shipping rate of R200, excluding VAT, applies to main centre areas, and R350, excluding VAT, applies to outlying areas.
13. International orders will be charged on an ex-works basis. If the shipment is not ex-works, the freight will be charged on a case-by-case basis.

For any queries, please contact accounts@fwdistribution.co.za